The Path to Service Excellence Lies Within!

A 10-step program to better customer service and employee retention. Some of the topics include; educating employees, creating an x-factor, and building customer and employee loyalty.

This program is designed for front line employees, supervisors, and middle management, but would be extremely useful for managers and owners as well. A full, one day course that will assist you in getting the creative juices flowing and make you look at customer service in a whole new light. You’ll leave here with the tools required to change your customer service into Service Excellence!

Speak Up!

This program is designed to  help individuals go from panic to power on the platform. Whether presenting a sales pitch to important clients, speaking to your peers, or being the master of ceremonies for a special occasion, this course will enable you to present with style and confidence. Some of the topics covered include; the power of storytelling, speaking from the heart, the first thirty seconds, and the take home message. A full, one day, action-packed course.

Keynote Presentations

If Good Customer Service is Common Sense, Then Why Isn't it Common Practice?

A serious look at several real life customer service encounters but presented in a humorous and light-hearted way, and filled with lots of food for thought for your audience to leave with. Timing for this keynote can be thirty to forty-five minutes.

Fear Not!

Here's a look at the most common fears among people and how to overcome them. Filled with personal stories, this keynote is perfect for an after dinner audience. Timing for this keynote can be twenty to thirty minutes.

The 4 E’s to Excellence

This inspiring keynote will give any audience member the motivation to reach for greater heights. Hear first hand how Russ has earned a six-figure income in two completely different industries with only a high school education. Timing for this keynote is thirty to forty-five minutes.